Monday, March 19, 2012

You Asked... We Answered!

Your Opinion Matters to us. We've received hundreds of responses to our Library Survey in the past year. We are trying to provide answers to some of the many interesting questions asked by you in the Survey results. 

“I forgot to pick up my hold for Stephen King’s latest. Why was I assessed a $0.50 service charge?” (February 14, 2012)

Stratford Public Library patrons are busy, smart people: most know how to find the newest bestsellers in the catalogue & how to place a request (or, ask a willing staff member to help) for it. Over 5,000 holds are placed here every month! If everyone plays their part and picks up their requested items within the 4 day “on hold” period, waiting lists go down more quickly, and the items get to eager customers asap. The service fee is a small reflection of the 4-5 minutes time taken to set aside each and every requested item. 

To recap: When an item has come in for you, you have 4 days to pick it up or to call the Library & let staff know you no longer want it. 

If you do not pick the item up or notify staff that the item is no longer required, the fifty cent service fee is applied to your card. 

“Why won’t you let me put my music CD returns in the book drop? I’m trying to get stuff back on time, but it’s tough to remember that music has to be brought in during open hours." (March 16, 2012)

Your wish is our command! Staff listened carefully – and responded: in December 2011 at SPL, 4000 music CDs were moved into more flexible plastic cases. These new cases are not only more attractive, but are also more durable and can be returned through the external book drop, just like all your other Library materials.

Wendy Hicks, Deputy Director

And we are happy to answer other questions as well. Simply send an email to note: rest assured, if you ask us a question and we use it here, no personal information will be posted.

As the questions are compiled and answered, you can find them on the library website.

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